TENANT  RENT COLLECTION

At Fine Point Real Estate, we take a diligent & respectful approach to tenants with rental arrears. We believe that we can persuasively decrease the chances of our tenants falling behind in their rental payments by providing the tenant with everything they need to know at the start of the tenancy, including expectations and communication throughout the duration of tenancy.

  • If payments fall behind at anytime tenants could risk being recorded on Australia’s Largest Tenancy Screening Database (TICA)
  • Educating tenants at the Start of the tenancy agreement on the importance of timely rental payments is absolutely imperative. This can prevent tenants being served notices to vacate the property and unnecessary attendance Hearings at the Victorian Civil Administrative Tribunal (VCAT). Tenants are advised Find Point Real Estate is a member of (TICA) any defaults in payments or information resulting in the end of a tenancy could be recorded and used as reference and credit checks by agents Australia wide when applying for future rental properties.
  • We provide tenants with a secure personal rental code for quick (EFT) Electronic Funds Transferring System for rental payments in conjunction with an online (log in code) to gain access to a secure Tenant System created to assist tenants to track their rental payments and monitor their progress towards rewards.

In the event that your tenant ever fails to pay the rent on time, we will pursue the rent speedily and efficiently. In high priority rent arrears situations we will exhaust every available option to reduce the arrears, or subsequently pursue the issues formally and within timeframes the legislation allow.

Communication, support and assistance to all clients so that service satisfaction is guaranteed. This service is guaranteed by tailoring investment packages suited to clients needs and delivered to the client conveniently straight to their specified destination by a friendly mobile licensed estate agent. Michelle’s best qualities are organisation and multitasking which are absolutely paramount attributes to control, facilitate, oversee and continually monitor and preserve the value of the investment properties with compliant maintenance service whilst generating a steady income and firm stable return on your investment.

 

LEASE RENEWALS & RENT INCREASES

  • To ensure that you are gaining maximum rental returns on your investment property, rental reviews & lease renewals are conducted frequently.
  • If the tenant is locked into a 12-month lease, their rent will be reviewed 3 months prior to the expiration of their agreement.
  • If the tenant is on a periodic tenancy (a month-by-month agreement) their rent will be reviewed every 6 months.
  • At any point throughout the management of your property, we will be here to offer expert advice on how to maximize the return on your investment property

 

 

MAINTENANCE

You will be advised of all maintenance issues prior to proceeding with the maintenance, unless the maintenance is classed as “urgent” under the Residential Tenancies Act and requires an urgent decision to fulfill “Duty of Care” or mandatory requirements for the safety of the tenant and the property. We will make arrangements for the repair, and contact you as soon as possible with all the details and quoted prices associated with the repair. You can be rest assured your property is in the safe professional hands with highly qualified, compliant, certified, registered, insured and reputable trade’s people to complete the maintenance required.

 MICHELLE IS READY TO CREATE AND JOIN YOU ON YOUR INVESTMENT JOURNEY

REVIEW OF SERVICES:

Managing your investment journey

  • Periodic Routine Inspections with full report sent to Landlords
  • Rental Arrears Management  
  • Experienced Licensed Agent
  • VCAT Preparation and Appearance 

Finding and managing a tenant

  • All necessary Open for Inspections and private inspections are conducted until Property is leased
  • Processing of Applications and reference checks
  • TICA Check (Australia’s Largest Tenant Database)
  • Electronic Funds Transfer Service with online tenant tracking rental payments login